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Our expert service combined with our online learning platform will take your training program to the next level.


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Individual Training Modules

These online training units are designed to help you master the skills needed to be successful in the workplace. You can mix and match the units listed below to best suite your training needs, or you can take each unit individually over time or all at once to achieve the certificate for the
employee essentials training program.


Curriculum

Unit: Human and Public Relations
Lesson 1 – Relations and Deportment
Lesson 2 – Publics Served
Lesson 3 – Active listening
Lesson 4 – Attitude
Lesson 5 – Anger Control
Lesson 6 – Unit Test

Unit: Ethics and Deportment
Lesson 1 – Values and Ethics
Lesson 2 – Peer Pressure
Lesson 3 – Deportment
Lesson 4 – Conduct
Lesson 5 – Unit Test

Unit: Communications
Lesson 1 – Body Language
Lesson 2 – Emergency Calls
Lesson 3 – Company formal and informal communications
Lesson 4 – Telephone Usage
Lesson 5 – Unit Test

Unit: Fire and Life Safety
Lesson 1 – Principles
Lesson 2 – Classes of Fire
Lesson 3 – Stages of Fire
Lesson 4 – Extinguishers
Lesson 5 – Procedure
Lesson 6 – Basic Safety
Lesson 7 – Unit Test

Unit: Workplace Hazardous Materials Information System
Lesson 1 – Law Overview
Lesson 2 – WHMIS Supplier Labels
Lesson 3 – Material Safety Data Sheet (MSDS)
Lesson 4 – Unit Test

Unit: Harassment
Lesson 1 – Written Law Overview
Lesson 2 – Liability
Lesson 3 – The 11 Grounds of Discrimination
Lesson 4 – Unit Test

Unit: Customer Service
Lesson 1 – Introduction
Lesson 2 – Exceeding Expectations
Lesson 3 – Creating First and Lasting Impressions
Lesson 4 – Creating First and Lasting Impressions-Verbal and Non-verbal Communication
Lesson 5 – Creating First and Lasting Impressions with a Good Attitude
Lesson 6 – Telephone Communication
Lesson 7 – Unit Test


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